Switchboard Operator Lead
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
- Answers incoming calls promptly, professionally, and accurately, determining caller needs and directing calls to the appropriate departments or individuals.
- Provides general information to patients, families, and staff in a courteous and respectful manner.
- Leads and supports switchboard operators, assisting with day-to-day questions, prioritizing workflows, and overseeing call center operations.
- Participates in the training of new switchboard staff and monitors performance to ensure adherence to policies and standards.
- Assists with scheduling and ensures adequate staffing coverage for the department.
- Monitors emergency alarms and responds to alerts or codes according to established protocols.
- Maintains detailed knowledge of facility departments, contact information, and communication protocols.
- Escalates operational or technical issues to management as appropriate.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- 1-3 years of experience in a switchboard, telecommunications, or customer service role required
- Strong communication and customer service skills with the ability to remain calm and professional under pressure.
- Ability to operate multi-line telephone systems and communication equipment effectively.
- Familiarity with hospital codes, emergency procedures, and paging systems.
- High attention to detail and ability to multitask in a fast-paced environment.
- Ability to maintain confidentiality and use discretion when handling sensitive information.
- Strong organizational and problem-solving skills.
- Ability to support, coach, and coordinate the work of other team members.
- Comfortable sitting for extended periods and wearing a headset during shift.
About Community Health Systems
Operator of general acute care hospitals and outpatient facilities.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Community Health Systems
Certified Medical Assistant (CMA) - MountainView Family Care Associates
Las Cruces, USA
This position is eligible for a $2,000 sign - on bonus, with a one-year commitment to the role. Why Join Us? Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work Benefits You Can Count O
RN House Supervisor
Crestview, USA
As a Registered Nurse at North Okaloosa Medical Center, you’ll play a vital role in doing what you do best - providing quality care to our patients. Our nurses enjoy a robust benefits package including health insurance,
Respiratory Therapist, PRN
Flowood, USA
Administers advanced respiratory treatments, performs assessments, and monitors patient responses to ensure effective care. Orients patient to treatment modality prior to procedure in order to facilitate patient’s cooper
RN Telemetry Nights
Tucson, USA
$10,000 bonus for eligible, experienced RN's! This is a full time position working night shift in the Telemetry unit at Northwest Medical Center. This position is 3 x 12 hour shifts per week and offers self-scheduling. T
RN Emergency Department PRN
Oro Valley, USA
This is a per diem position working day shift in the Emergency Department at Oro Valley Hospital. Job Summary The Registered Nurse (RN) provides patient-centered care through the nursing process of assessment, diagnosis,
RN Rehab Nights
Tucson, USA
This is a full time position working night shift in the Northwest Transitions Rehab facility located at 2025 W Orange Grove Rd, Tucson, AZ 85741. Our goal is to help patients regain their independence in a supportive and
Surgical Tech
Sahuarita, USA
Surgical Tech Position Type: FT Day Shift $15,000 Sign-On Bonus offered! Job Summary The Surgical Technician collaborates with the surgeon and perioperative team to deliver high-quality patient care during surgical proce
Patient Care Technician - PCU - Full time nights
Valparaiso, USA
Certified Medical Assistant (CMA) - MountainView Family Care Associates
Las Cruces, USA
RN House Supervisor
Crestview, USA
Respiratory Therapist, PRN
Flowood, USA
RN Telemetry Nights
Tucson, USA
RN Emergency Department PRN
Oro Valley, USA
RN Rehab Nights
Tucson, USA
Surgical Tech
Sahuarita, USA