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SW Support Specialist
NCR Atleos
Dundee, GBR
Full-time
Mid
Hybrid
Discovered 2 weeks ago
ATM Client SoftwareClient/ServerMicrosoft Windows
Free
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ATM Client SoftwareClient/ServerMicrosoft Windows
Key Skills for This Role
ATM Client SoftwareClient/ServerMicrosoft Windows
Full Job Posting
Location
- Dundee (Hybrid)
- Grade: 9
Position Summary & Key Areas of Responsibility
- As a Software Support Analyst, you’ll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists.
- Your responsibilities will include:
- Investigating and resolving moderately complex software issues.
- Identifying, confirming, and documenting product bugs.
- Reproducing customer-reported issues in test environments.
- Advising customers on product usage and best practices.
- Assisting with software configuration and optimization.
- Collaborating with cross-functional teams to drive issue resolution.
- Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.
What We’re Looking For
We’re seeking a technically skilled, customer-focused professional who thrives in a collaborative environment.
Ideal candidates will have:
A process-oriented mindset with a strong attention to detail
Solid understanding of software systems and troubleshooting methodologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive, solution-oriented approach to customer support
Comprehensive training and mentorship will be provided to help you succeed in this position.
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