Sustaining Engineer

Chefman is one of North America's leading brands of small kitchen appliances, committed to building best-in-class products that make cooking accessible and enjoyable.

In 2020, we launched CHEF iQ an ecosystem of connected smart kitchen appliances designed to transform how the world cooks through intuitive guided cooking experiences and IoT-enabled technology.

As Chefman grows its portfolio of connected and electromechanical kitchen appliances, we are looking for a highly analytical Sustaining Engineer to take ownership of products post-launch.

This role bridges R&D, customer support, and global manufacturing partners ensuring long-term product health, driving down return rates, and building the post-launch support systems our business needs to scale.

You will be the dedicated technical champion for Chefman products in the field, freeing our R&D and TPM teams to stay focused on what's next.

• Monitor and analyze return data (RMA trends), customer support tickets, and refurbishment logs to proactively identify mechanical, electrical, and firmware failure patterns across the portfolio
• Perform hands-on root cause analysis on returned units to determine whether issues stem from component defects, assembly errors, design gaps, or user behavior