SURVEILLANCE OPERATOR I

Protect casino assets via CCTV, in accordance with IRGC regulations and internal controls.

Promote Family Style Service through actions and positive attitude.

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
• Monitor activity for criminal activity, violation of Florida gaming regulations, and/or violation of company policies and procedures.
• Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials.
• Appropriately record surveillance activity in daily log.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.