Surveillance Agent (Harrah's Philadelphia)
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting.
- Promotes Harrah’s and always projects Harrah’s in a positive light to guests.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures.
- Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.
- Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.
Qualifications
- High School diploma required or equivalent required.
- Some college preferred.
- Satisfactorily completes 90 day surveillance training program.
- Prior experience in a security, casino or surveillance related field preferred.
- Must have the ability to operate a CCTV system.
- Strong communication skills required, both verbal and written.
- Must be able to work a flexible schedule to include nights, weekends and holidays.
- Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.
- Able to change schedule with short notice.
- Will abide by all the PA Gaming Board Regulations and all PA Harness Racing Commission Regulations.
- Adheres to all regulatory, company and department policies and procedures.
- Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.
About Caesars Entertainment
The largest casino and hotel entertainment company in the U.S.
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