Support Specialist, IT Operations

In this role, you'll join the Information Technology Operations team and provide hands-on support for Flatiron employees worldwide, including in-person support through Flatiron's IT Bar. You will partner closely with Office Operations, Network Engineering, and People Operations teams to ensure employees and contractors have a seamless and secure technology experience throughout their lifecycle at Flatiron.Specifically, you will:

Manage IT asset inventory and lifecycle processes, including provisioning, fulfillment, shipping, receiving, vendor coordination, and retirement of devices and accessories.

Provide in-person and remote support for hardware, software, operating system, and mobile device issues across macOS, Windows, and iOS platforms.

Administer user access, provisioning, and identity management requests across systems including Active Directory, Google Workspace, and Okta, ensuring compliance with security and access management standards.

Troubleshoot network connectivity issues including Wi-Fi, VPN, wired networking, and related end-user connectivity concerns.

Manage endpoint administration activities including device configuration, software deployment, patching, and mobile device management.

Maintain collaborative workspaces and conference room technology, including Zoom Rooms, AV equipment, and meeting support.

Perform routine system maintenance and operational activities, escalating complex issues to engineering teams when appropriate.

Document, prioritize, and manage support requests through the ticketing system, ensuring timely communication and resolution.

Deliver a high-touch, customer-focused support experience while identifying opportunities to improve processes and the overall employee technology experience.

You're a kind, passionate, and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're a resourceful and dedicated team player with at least 3 years of experience supporting end-user technology in an IT Support, Desktop Support, Systems Administration, or similar role, with experience supporting identity, device, and workplace technology operations.