Support Specialist I

Responsibilities

• Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
• Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Provide customer feedback to internal teams to improve our product and support experience
• Make active contributions to help achieve team goals and successes
• Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation

Requirements

• This role is required to be located within the greater Salt Lake City area
• Flexibility to work within the Support team's hours of Operation (5am - 8pm PT weekdays and weekends)
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points

Compensation

• The expected pay range for this role is $21.00 USD - $23-00 USD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
• Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.