Support Specialist

• Degree or the equivalent combination of education and relevant work experience
• Proven customer service experience supporting a software solution or technology product base, preferably in the Public Safety or Healthcare industry
• Strong interpersonal and communication skills, both written and verbal
• Strong trouble shooting, analytical and creative problem-solving skills
• Time management skills, the ability to succeed in a fast-paced environment and can adjust to changing priorities
• Ability to be a self-starter and work independently within a highly collaborative and team-oriented environment
• Technical aptitude to learn new systems and knowledge of MS Office Suite or other similar tools
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration and team orientation
• Ability to travel up to 10% annually

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy.

Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $50,000 - $60,000 USD + bonus + benefits + perks + community gains.

Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

• Insurance: Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans
• Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering
• Retirement: Roth or Traditional 401(k) & Employer Match
• Flexibility: Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements
• Career Advancement: Internal growth, Tuition Reimbursement, Professional Development & LinkedIn Learning access

• Other perks: Referral Bonus Program, Employee Assistance Program

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation.

Please visit everify.gov to learn more.