breezy
Support Specialist
Givzey
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered 1 weeks ago
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About Us
We’re a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Our autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort—turning data into action and intention into impact.
As our Version2 product and customer base continue to scale, we’re looking for a Support Specialist to deliver exceptional customer experiences while helping build and mature a best-in-class support function. This role sits at the intersection of customer empathy, operational rigor, and technical problem-solving.
Customer Support & Relationship Building
Serve as a primary point of contact for Version2 customer support inquiries, delivering thoughtful, timely, and high-quality responses
Build trusted relationships with customers by clearly explaining issues, solutions, and next steps
Troubleshoot customer-reported issues, including data discrepancies, file formatting challenges, and system behavior questions
Provide proactive guidance to help customers get the most value from Version2
Internal Collaboration & Operations
Partner closely with Customer Success Managers and the Operations team to ensure seamless customer handoffs and shared context
Identify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering
Collaborate cross-functionally to resolve issues efficiently while keeping customers informed throughout the process
Participate in shared on-call coverage during holidays as part of a growing support team
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