Support Services Director

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or an equivalent combination of education and relevant experience.

10+ years of progressive IT experience, including leadership of enterprise support services, endpoint management, Service Desk operations, end-user computing, business applications support, or related technology operations functions.

6 to 8+ years of people leadership experience, including leading managers or supervisors, developing teams, managing performance, and building scalable support operations.

Demonstrated experience managing the full lifecycle of technology products, services, endpoints, and support processes, from planning and deployment through adoption, optimization, and retirement.

Strong knowledge of IT service management practices, endpoint technologies, collaboration platforms, enterprise support tools, vendor management, and managed service delivery models.

Experience using service levels, KPIs, operational reporting, customer satisfaction, demand forecasting, capacity planning, and continuous improvement practices to drive better outcomes.

Experience developing business cases, investment recommendations, cost-benefit analyses, and executive-level communications to support technology decisions.

Knowledge of scripting, workflow automation, endpoint automation, self-service capabilities, and support process improvement tools.

Experience leading distributed teams, including internal staff, external partners, managed service providers, and onshore or offshore resources.

Demonstrated ability to build high-performing teams, develop leaders, navigate change, resolve complex operational issues, and foster a culture of accountability, collaboration, and service excellence.

Strong decision-making, stakeholder management, executive communication, problem-solving, and client service skills.

Excellent verbal, written, presentation, and executive communication skills, with the ability to translate complex technical issues into clear business impacts, options, and recommendations.

Experience with ITIL or similar IT service management practices, modern endpoint management platforms, Service Desk tools, Microsoft 365, identity and access management concepts, cybersecurity control frameworks, automation, or self-service initiatives is preferred.

Experience supporting technology operations in a multi-office professional services or engineering environment is preferred.

It’s simple. We invest in our people, not just our projects.

Career growth that’s real with leadership development, training, and clear paths forward

Strong financial future with up to 9% retirement contribution for benefit-eligible employees

Flexibility that works with schedules that support your life

Time to recharge with generous paid time off and parental leave for benefit-eligible employees

Support beyond work through mentorship, hands-on experience, and opportunities to make an impact from day one

Whether you’re starting your career or bringing years of experience, you’ll have the support and exposure to grow here.

At Benesch, we believe great work starts with great people and that means creating a workplace where everyone has the opportunity to succeed.

Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities, or other status protected by federal, state, and local laws.

Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.

If you are limited in your ability or are unable to access Benesch's Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing TalentAcquisition@benesch.com . This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis.

If you are based in California, we encourage you to read this important information for California residents linked here .

Benesch shall have no obligation to compensate any external recruiter or search firm for candidate submissions made without a valid, current, and fully executed agreement. Submission of candidate information does not establish entitlement to a fee.

All recruiting activity must be coordinated and authorized through the Benesch Talent Acquisition team. Please direct all communications to TalentAcquisition@Benesch.com