indeed
Support Services Administrator
Rentokil Initial
Concord, CAN
Temporary
Entry
Onsite
Discovered 4 weeks ago
Microsoft WordMicrosoft ExcelMicrosoft PowerPointGoogle SuiteVendor PortalsCustomer Service
Free
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Role Overview
Rentokil Terminix seeks a Support Services Administrator to provide world-class customer service to commercial and residential customers.
The role involves setting up new contracts, managing client portals, and ensuring customer satisfaction.
Candidates should have 2+ years of admin experience, proficiency in Microsoft Office, and strong communication skills.
Key Skills for This Role
Microsoft WordMicrosoft ExcelMicrosoft PowerPointGoogle SuiteVendor PortalsCustomer Service
Full Job Posting
About the Role
Rentokil Terminix seeks a Support Services Administrator to provide world-class customer service to commercial and residential customers.
The role involves setting up new contracts, managing client portals, and ensuring customer satisfaction.
Candidates should have 2+ years of admin experience, proficiency in Microsoft Office, and strong communication skills.
Responsibilities
- Support commercial and residential customers and ensure customer satisfaction.
- Set up new contracts and jobs, provide client portal support, and distribute invoices.
- Manage customer account maintenance, contact updates, and billing changes.
- Process and apply credit memos as required.
- Ensure accuracy in the invoice process.
- Upload invoices into customer 3rd party portals as required.
- Create reports in Excel for special customer requests.
- Process credit cards as required.
- Create device maps as required.
- Compile and review sales sheets for service completion and accuracy.
- Assist in resolving customer disputes with the accounts receivable team.
- Monitor weekly uncommitted/state of service reports with Branch Managers.
Requirements
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