Support Executive

5. Client Relationship Management

6. Application Monitoring and Feedback

• Monitor the performance of applications post-implementation and report any critical issues to the technical team.
• Gather client feedback on the implemented solution to identify areas for improvement or additional support needs.
• Assist the implementation team in refining the deployment process based on support desk insights and feedback.

7. Collaboration with Implementation and Development Teams

Requirements

• Experience in a support desk or customer service role, preferably in application implementation or IT support.
• Strong technical knowledge and troubleshooting skills, with experience supporting cloud-based applications (e.g., Zoho, CRM, ERP systems).
• Excellent communication and interpersonal skills to interact with clients and internal teams.
• Ability to understand and explain technical concepts in a simple, clear, and concise manner.
• Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and customer service management tools.
• Strong problem-solving skills and ability to manage multiple support requests efficiently.
• Basic knowledge of business processes and how they relate to application implementation (CRM, Sales, Marketing, etc.).