Support Engineer (Trade Support)

Bachelor's degree in Computer Science, Finance, Economics or a related discipline, or equivalent industry experience.

Experience in a technical support, financial technology or customer-facing technology role is advantageous.

Strong analytical and troubleshooting skills with the ability to investigate complex technical issues.

Excellent written and verbal communication skills in English.

Confidence communicating with traders, financial institutions and technical stakeholders in high-pressure situations.

Good understanding of operating systems, networking fundamentals and general troubleshooting methodologies.

Experience within electronic trading, capital markets, market operations or financial technology is advantageous.

Exposure to scripting (PowerShell, Python or similar), FIX connectivity or trading platforms would be beneficial but is not essential.

Demonstrated ability to mentor or coach colleagues, or a willingness to take on technical leadership responsibilities within the team.

A willingness to learn, collaborate and continuously develop technical expertise.

An exciting growth environment supported by continued investment and product innovation.

A comprehensive suite of market-leading trading technologies across multiple asset classes.

A collaborative culture that encourages learning, innovation and professional development.

Competitive compensation and a comprehensive benefits package.

Opportunities to work with experienced colleagues across Engineering, Product Management, Operations and Client Services on a truly global scale.

Health & Financial Security: Medical, Dental, and Vision coverage

Medical, Dental, and Vision coverage

Time Off & Flexibility: Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. Our hybrid model is designed to balance individual flexibility with the benefits of in-person collaboration, enhanced team cohesion, spontaneous innovation, hands-on mentorship opportunities and strengthens our company culture. 21 days of Paid Time Off (PTO) per year, with the option to roll over unused days. One dedicated day per year for volunteering. Two professional development days per year to allow uninterrupted professional development. An additional PTO day is added during milestone anniversary years. Robust paid holiday schedule with early dismissal. Generous parental leave for all parents (including adoptive parents).

Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. Our hybrid model is designed to balance individual flexibility with the benefits of in-person collaboration, enhanced team cohesion, spontaneous innovation, hands-on mentorship opportunities and strengthens our company culture.

21 days of Paid Time Off (PTO) per year, with the option to roll over unused days.

One dedicated day per year for volunteering.

Two professional development days per year to allow uninterrupted professional development.

An additional PTO day is added during milestone anniversary years.

Robust paid holiday schedule with early dismissal.

Generous parental leave for all parents (including adoptive parents).

Work-Life Support & Resources: Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment. Milestone anniversary bonuses.

Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment.

Milestone anniversary bonuses.

Wellness & Lifestyle Perks: Subsidy contributions toward gym memberships and health/wellness initiatives.

Subsidy contributions toward gym memberships and health/wellness initiatives.

Our Culture: Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.

Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.