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Support Engineer
Smart Cube Information Systems LLC
Sharjah, UAE
Full Time
Mid
Onsite
1 weeks ago
Application SupportTroubleshootingSystem MonitoringDocumentationUser Access ManagementSoftware Rollouts
Free
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Application SupportTroubleshootingSystem Monitoring
About the Role
Smart Cube Information Systems LLC is seeking a Support Engineer to investigate and resolve application-related issues, ensuring smooth operation of business-critical systems.
Key Skills for This Role
Application SupportTroubleshootingSystem MonitoringDocumentationUser Access ManagementSoftware Rollouts
Responsibilities
- Serve as the first point of contact for application related incidents, ensuring timely resolution.
- Diagnose and troubleshoot software and configuration issues reported by users.
- Monitor application performance and system health using relevant tools.
- Conduct on site support visits to client locations for hands on troubleshooting.
- Collaborate with development, infrastructure, and QA teams to escalate and resolve issues.
- Maintain documentation for troubleshooting steps, configuration settings, and known issues.
- Manage user access, permissions, and system configurations.
- Support software rollouts, updates, and patch deployments.
- Provide internal IT support including installation and configuration of hardware.
- Participate in root cause analysis for recurring incidents.
Requirements
- Experience in application support or similar role
- Strong troubleshooting and problem solving skills
- Ability to conduct on site support visits
- Knowledge of system monitoring tools
- Experience with software rollouts and patch deployments
Full Job Posting
Job Summary
- Responsible for investigating and resolving application related issues, ensuring smooth operation of business critical systems.
Key Responsibilities
- Serve as the first point of contact for application related incidents, ensuring timely and effective resolution.
- Diagnose and troubleshoot software and configuration issues reported by users across various departments.
- Monitor application performance and system health using relevant tools to proactively identify potential issues.
- Conduct on site support visits to client locations to provide hands on troubleshooting and ensure service continuity.
- Collaborate with software development, infrastructure, and QA teams to escalate unresolved issues and contribute to long term fixes.
- Maintain accurate and up to date documentation for troubleshooting steps, configuration settings, and known issues.
- Manage user access, permissions, and system configurations in alignment with security and operational guidelines.
- Support software rollouts, updates, and patch deployments by assisting with testing, implementation, and user training where needed.
- Follow established SLAs and service protocols, ensuring high standards of customer satisfaction and support delivery.
- Provide internal IT support within the company, including installation and configuration of computers, printers, and other hardware devices.
- Participate in root cause analysis for recurring incidents and contribute to process and system improvements.
- Provide on call or after hours support as required for critical incidents or planned maintenance activities.
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