Support Engineer: Modern Endpoint Engineer | Intune • AI • Automation at Iserv — Grand Rapids, USA | Base Career

We’re seeking an experienced Systems Engineer to design, implement, manage and support modern endpoint management across Microsoft and Apple ecosystems with a strong focus on automation, operational excellence, and DevOps-aligned practices.

This role blends Intune engineering with automation /AI , CI/CD awareness, and continuous improvement in a multi-customer environment .

Department: Advanced Services Location: Hybrid/Remote (as applicable) Employment Type: Full-time

This role blends Intune engineering with automation /AI , CI/CD awareness, and continuous improvement in a multi-customer environment .

Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
Lead customer migration projects to Microsoft Intune
Build, manage, and maintain: Compliance policies Configuration profiles Endpoint security policies and baselines Application deployments and assignments
Compliance policies
Configuration profiles
Endpoint security policies and baselines
Application deployments and assignments
Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
Support Windows provisioning workflows, including Autopilot-related processes

Create and maintain automation for common Intune and endpoint management tasks
Build scripts and repeatable processes to reduce manual portal work and improve consistency
Apply DevOps principles to endpoint and infrastructure workflows, including: Version controlled scripts and configurations CI/CD style automation pipelines where appropriate Standardized build, deployment, and configuration practices
Version controlled scripts and configurations
CI/CD style automation pipelines where appropriate
Standardized build, deployment, and configuration practices
Build, maintain, and monitor configuration standards across customer environments
Improve operational visibility and standardization through reporting, metrics, and structured outputs
Collaborate with peers to test, validate, and continuously improve automation and operational designs

Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes
Collaborate with teams exploring AI driven workflows and automation enhancements
Contribute to or support initiatives using Microsoft Copilot, Connex AI, and/or Azure AI Foundry

Produce internal documentation, runbooks, and customer ready guidance
Partner with cross-functional teams to support escalations and standardize best practices
Provide technical guidance and knowledge sharing to support and engineering teams
Contribute ideas and feedback to improve tooling, workflows, and service delivery

Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting
Solid understanding of endpoint security concepts and compliance controls
Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences
Demonstrated ability to document processes and create repeatable operational standards
Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement
Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control
AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms
Interest in using AI to improve service delivery, documentation quality, and operational efficiency

Experience in a managed services or multi-customer environment
ConnectWise Manage / Asio RMM experience
MD-102 Certification
Bachelor's Degree
Previous consulting experience
Experience managing Apple devices using Apple Business Manager (ABM) & Intune

High-impact role with ownership over modern endpoint management strategy and execution
Opportunity to build automation and operational improvements that scale across environments
A team culture focused on continuous improvement, standardization, and smart use of emerging tools (including AI)

Support Engineer: Modern Endpoint Engineer | Intune • AI • Automation

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Role Overview

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Job Posting: Systems Engineer

About The Role

Microsoft Intune Engineering

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Automation, DevOps & Operational Excellence

Ai Awareness & Enablement

Documentation, Training & Collaboration

What We’re Looking For (Required Qualifications)

Preferred Qualifications

Why Join Us

About Iserv

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