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Support Engineer - L1
Datacore Solutions
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 2 days ago
Smart systems monitoringDashboard and central-screen monitoringAlert verification and classificationIncident responseEscalation proceduresCross-functional operational coordination
Free
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Smart systems monitoringDashboard and central-screen monitoringAlert verification and classification
Key Skills for This Role
Smart systems monitoringDashboard and central-screen monitoringAlert verification and classificationIncident responseEscalation proceduresCross-functional operational coordination
Full Job Posting
Tasks and Responsibilities
- Monitor smart systems, dashboards, and central screens.
- Verify and classify alerts and reports by type, severity, and priority.
- Provide initial incident response according to operational plans and escalation procedures.
- Coordinate with maintenance, security, safety, emergency, field, and relevant external teams.
- Follow reports from opening to closure and document actions and results.
- Operate authorized systems and devices and execute permitted remote control commands.
- Analyze operational data and identify abnormal patterns or recurring faults.
- Prepare daily, shift, and incident reports with response times and actions taken.
- Complete accurate shift handovers covering open reports, pending tasks, and system status.
- Test system readiness and report malfunctions, connection issues, and performance problems.
Requirements
- Ability to monitor smart systems, dashboards, and central screens.
- Ability to verify and classify alerts by type, severity, and priority.
- Ability to follow approved incident response and escalation procedures.
- Ability to operate authorized systems and devices within assigned permissions.
- Ability to document incidents, actions, response times, and system status accurately.
- Ability to identify abnormal patterns, recurring faults, connection issues, and performance problems.
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