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Support Engineer
Talento HR
Kerala, IND
Full-time
Associate
Onsite
Discovered 1 weeks ago
L1/L2 technical supportSaaS operationsLinuxShell scriptingPerlPython
Free
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L1/L2 technical supportSaaS operationsLinux
Role Overview
Provide Level 1 and Level 2 support for global SaaS clients as part of a Support and Operations team.
The role includes rotating evening and night shifts, and all work is conducted in English.
The position requires 2–6 years of experience as a Support L1/L2 Engineer.
Key Skills for This Role
L1/L2 technical supportSaaS operationsLinuxShell scriptingPerlPython
Full Job Posting
Role Overview
Provide Level 1 and Level 2 support for global SaaS clients as part of a Support and Operations team.
The role includes rotating evening and night shifts, and all work is conducted in English.
The position requires 2–6 years of experience as a Support L1/L2 Engineer.
Work Location
- The stated work location is Kochi, Kerala.
- Occasional onsite assignments may be required.
Key Responsibilities
- Provide L1 phone and email support and L2 troubleshooting and resolution.
- Monitor and manage SaaS platforms to ensure smooth operations.
- Perform daily operational tasks, including shift and weekend coverage.
- Support release management and automation activities.
- Contribute to process improvements and operational efficiency.
- Participate in occasional onsite assignments when required.
Required Skills
- Strong knowledge of Linux operating systems.
- Experience with Shell and Perl scripting languages; Python knowledge is an added advantage.
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