ashby
Support Engineer
Posh
Remote, USA
Full-time
Mid · 4+ years experience
Remote
USD 95000-110000 yearly / year
Discovered 1 weeks ago
SIPIVRAPISaaS
Free
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Role Overview
Posh is seeking a skilled Support Engineer to join our growing Support Department. This role is critical in bridging the gap between standard technical support and professional services, ensuring our clients receive high-quality assistance for both immediate issues and specialized “mini-projects” that fall outside of initial implementations. You will be responsible for maintaining system health, troubleshooting complex technical issues, and assisting with the configuration of our AI-driven banking solutions.
Key Skills for This Role
SIPIVRAPISaaS
Full Job Posting
About the Role
Posh is seeking a skilled Support Engineer to join our growing Support Department. This role is critical in bridging the gap between standard technical support and professional services, ensuring our clients receive high-quality assistance for both immediate issues and specialized “mini-projects” that fall outside of initial implementations. You will be responsible for maintaining system health, troubleshooting complex technical issues, and assisting with the configuration of our AI-driven banking solutions.
What You’ll Do
Technical Troubleshooting: Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
Technical SME : Assist in new telephony setup and troubleshooting
Issue Triage: Efficiently manage and clean up incoming ticket queues, ensuring accurate classification and timely resolution.
Cross-Functional Collaboration: Partner with Implementation, Engineering, and Customer Success teams to provide guidelines on scope and technical feasibility.
Overnight Deployments : Very limited; availability to perform overnight / early morning deployments
Documentation: Contribute to internal knowledge base to clarify roles and standard operating procedures for the support team.
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