Support Engineer

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Traveling to the client’s location or connecting via a remote link.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Providing basic training in computer operation and management.

• Completing job reports and ordering supplies.

• Bachelor’s degree in computer science or information technology.

• Proven work experience as a desktop support engineer or support technician.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

• Knowledge of popular operating systems, software applications, and remote connection systems.

• Ability to solve complex hardware and software issues.

• Ability to travel and work after hours when necessary.

• Excellent interpersonal skills.

• Good written and verbal communication skills.