Support Engineer at SiXworks — GBR | Base Career

Full Job Posting

Work On Technology That Protects What Matters

At SiXworks , we build secure digital solutions that support Defence and National Security missions .

Our teams work on complex problems where reliability, security, and speed of innovation matter.

We’re looking for a Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact.

What You’ll Do

As a Support Engineer , you’ll support our team to design, build, and deliver secure digital solutions in highly secure environments.

You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations.

Your work may include:

Respond to incoming tickets and provide ongoing feedback on progress.
Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues.
End user support (desk-side and remote).
Issuing comms to the user community for incidents and maintenance events.
Respond to monitoring alerts, triage and escalate where necessary.
Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
Occasional travel to remote sites may be required.

What We’re Looking For

We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges.

You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:

Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work.

SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments.

As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages.

This is a thrilling time for us, with ambitious plans for growth.

We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey.

We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support.

In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces.

A word on UK Security Clearance

Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance.

More details relating to UK Security Clearance can be found here:

United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

Interested?

Please apply!

Support Engineer

Job Fit Check

Key Skills for This Role

Full Job Posting

Work On Technology That Protects What Matters

What You’ll Do

What We’re Looking For

Apply for this job in 1 click

More jobs at SiXworks

Senior Infrastructure Engineer

Infrastructure Engineer - Contract

Security Platform Engineer

Security Architect

Security Consultant / System Security Consultant

Software Engineer

Security Engineer

Infrastructure Engineer