Support Engineer
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Key skills for this role
Role Overview
This is an L2 Network Support Engineer role supporting NOC operations for a client.
The role handles advanced troubleshooting, escalated P1/P2 incidents, and network and infrastructure availability.
The engineer acts as an escalation point for L1 and coordinates with L3 teams during critical outages.
Key Skills for This Role
Full Job Posting
Role Overview
This is an L2 Network Support Engineer role supporting NOC operations for a client.
The role handles advanced troubleshooting, escalated P1/P2 incidents, and network and infrastructure availability.
The engineer acts as an escalation point for L1 and coordinates with L3 teams during critical outages.
Work Location
- The work location is Technopark, Trivandrum.
Key Responsibilities
- Resolve complex network and infrastructure issues within SLA.
- Perform deep troubleshooting across TCP/IP, DNS, routing, and connectivity.
- Lead incident handling, escalation, and stakeholder communication.
- Support major incident response and service restoration.
- Contribute to root-cause analysis, runbooks, and continuous improvement.
Required Skills
- Strong networking fundamentals and troubleshooting experience are required.
- Familiarity with monitoring and ticketing tools, including Zenduty, Dynamics 365, or Zoho Desk, is required.
- Ability to analyze logs, metrics, and alerts is required.
- Good communication and documentation skills are required.
Preferred Certifications
- CCNA, Network+, or ITIL certification is preferred.
- Linux or cloud experience is a plus.
Work Environment
- The role operates in a 24×7 NOC with rotational shifts.
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