Support Developer
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Key skills for this role
About the Role
Alef Education seeks a Support Developer to handle level 3 incidents and requests for the Alef platform, acting as a link between operations and development. The role requires strong web and API development skills to implement automation solutions for support services.
Key Skills for This Role
Responsibilities
- Handle level 3 incidents in the application platform
- Conduct functional test after each release
- Monitor application status
- Triaging incidents and assigning priority and context details
- Delegating and coordinating between software engineers until incident resolved
- Suggest and provide solutions to improve application support
- Communicating platform incidents, outages, releases with stakeholders
- Setting up and configuring monitoring tools, configuring thresholds, integrating incident notification tools
- Implement and maintain automation solutions for support services and tools
- Implement new features in Alef Eye according to requirement
- Sending release notices for planned releases
- Generate ticket reporting
Requirements
- Handle level 3 incidents in the application platform
- Strong skills in web and API development
- Experience with monitoring tools and incident notification tools
- Ability to implement automation solutions for support services
- Experience in an Agile environment
Full Job Posting
Role Overview
- As a Support Developer you will be handling Alef platform related incidents and requests as a level 3 line of support.
- You will be assigning/coordinating these incidents/bugs to relevant technical agile teams.
- You will act as the vital link between operations and development by communicating platform releases, new features and planned downtimes.
- You should also have strong skills in web & API development to implement automation solutions for support services and tools.
- Alef is an Agile house, therefore, you should look beyond following processes and doing things right, rather, you should be pragmatic and continuously look for areas of improvement.
Key Responsibilities
- Planning on call/on support rotations.
- Handle level 3 incidents in the application platform incidents.
- Conduct functional test after each release.
- Monitor application status.
- Triaging incidents and assigning it the right priority and context details.
- Delegating and coordinating between the different software engineers until the reported incident is resolved.
- Suggest and provide solutions around areas to improve within the application support.
- Communicating platform incidents, outages, releases with the appropriate stakeholders.
- Setting up and configuring, monitoring tools, configuring thresholds, integrating incident notification tools.
- Implement and maintain automation solutions for support services and tools.
- Implement new features in Alef Eye according to requirement.
- Sending release notices for planned releases.
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