Support Developer
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Key skills for this role
About the Role
Alef Education is looking for a Support Developer to handle Level 3 incidents, coordinate with agile teams, and implement automation solutions. Requires a Bachelor's degree in Computer Science or related field and 2+ years of relevant experience.
Key Skills for This Role
Responsibilities
- Handle level 3 incidents in the application platform
- Conduct functional test after each release
- Monitor application status
- Triaging incidents and assigning it the right priority and context details
- Delegating and coordinating between the different software engineers until the reported incident is resolved
- Suggest and provide solutions around areas to improve within the application support
- Communicating platform incidents, outages, releases with the appropriate stakeholders
- Setting up and configuring monitoring tools, configuring thresholds, integrating incident notification tools
- Implement and maintain automation solutions for support services and tools
- Implement new features in Alef Eye according to requirement
- Sending release notices for planned releases
- Generate ticket reporting
Requirements
- Bachelor's degree in Computer Science, Software Engineering or related preferred
- Minimum 2 years of relevant experience
- Incident management, problem management and request management experience
- Ability to communicate technical concepts to a non technical audience
- Experience in collaborating with internal and external teams/depts
- High level of agility and proactivity
- Ability to work under high pressure and maintain high level of availability
- Self Driven and Customer centric
- Strong focus on ownership of issues and commitment to resolving them
- Ability to quickly research and learn new programming tools and techniques
- Solving complex problems and analyzing root cause
- Familiarity with incident management tools (OpsGenie, PagerDuty, xMatters etc.)
Full Job Posting
About the Role
- Support Developer handling Alef platform related incidents and requests as level 3 line of support
- Assign/coordinate incidents/bugs to relevant technical agile teams
- Act as vital link between operations and development
- Strong skills in web & API development to implement automation solutions
Key Responsibilities
- Handle level 3 incidents in the application platform
- Conduct functional test after each release
- Monitor application status
- Triaging incidents and assigning it the right priority and context details
- Delegating and coordinating between the different software engineers until the reported incident is resolved
- Suggest and provide solutions around areas to improve within the application support
- Communicating platform incidents, outages, releases with the appropriate stakeholders
- Setting up and configuring monitoring tools, configuring thresholds, integrating incident notification tools
- Implement and maintain automation solutions for support services and tools
- Implement new features in Alef Eye according to requirement
- Sending release notices for planned releases
- Generate ticket reporting
To Be The Right Fit, You'll Need
- Bachelor's degree in Computer Science, Software Engineering or related preferred
- Minimum 2 years of relevant experience
- Incident management, problem management and request management experience
- Ability to communicate technical concepts to a non technical audience
- Experience in collaborating with internal and external teams/depts
- High level of agility and proactivity
- Ability to work under high pressure and maintain high level of availability
- Self Driven and Customer centric
- Strong focus on ownership of issues and commitment to resolving them
- Ability to quickly research and learn new programming tools and techniques
- Solving complex problems and analyzing root cause
- Familiarity with incident management tools (OpsGenie, PagerDuty, xMatters etc.)
What we offer
- Annual flight allowance
- Annual performance bonus
- Education allowance
- Life insurance
- Enhanced leave policy
- Hybrid work model and up to 40 remote working days per year
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