Support Delivery Lead

About the Role

Qualifications:

• Have 10+ years of experience in technical support engineering or software engineering
• Have 5+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
• Have experience leading highly skilled engineering teams and are comfortable empowering senior ICs while setting a clear technical and operational direction.
• Bring deep technical experience in application development or infrastructure, paired with a strong instinct for operational systems and customer reliability.
• Are a strong cross-functional partner with a proven ability to influence engineering and product roadmaps through support-driven insights.
• Take an automation-first approach and have a track record of implementing tooling or processes that scale support impact through AI and systems thinking.
• Thrive in ambiguous environments and balance strategic leadership with a willingness to get into technical details when needed.
• Are energized by customer impact and excel at building trust with strategic accounts during critical issues or periods of transformation.
• Are mission-driven, collaborative, and operate with high integrity and humility.
• About OpenAI
• OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
• We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
• For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
• Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.