Support Centre Analyst

Proven experience working in a customer-facing environment, customer service role, helpdesk, or call centre setup.

Outstanding communication skills and an excellent telephone manner, with a strong command of written and spoken English.

A natural ability to build positive relationships, work collaboratively within a team, and communicate clearly with everyone.

Strong organisational strengths, with the ability to maintain accuracy and detail in a busy, fast-paced environment.

A responsible, enthusiastic attitude with a genuine willingness to learn new technical skills and tackle fresh challenges.

An understanding of basic IT terminology, with any previous exposure to GSuite, Active Directory, Citrix, ServiceNow, Genesys, or Microsoft Entra being highly advantageous.

Flexibility and adaptability regarding shifts to successfully meet changing business needs.

We build on success, learn from failure, and go again. If you are ready to push the boundaries and make an impact together, we want to hear from you. Explore the opportunity and apply today. #LI-NI1

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)

Company performance based bonus

Sharesave scheme

On-site Nursery available; OFSTED outstanding in all areas

10% off most partner brands & up to 15% off Branded Beauty

Early VIP access to sale stock

Access to fantastic discounts at our Staff Shops

Restaurants with great food at amazing prices

Access a digital GP and other free health and wellbeing services