Support Analyst (Saudi National)

Role overview

Responsibilities

• Gather and document business requirements and support alignment with organisational goals.
• Support data collection, analysis, reporting, and information management.
• Use Microsoft Copilot to automate routine reporting and organise information.
• Maintain structured and unstructured data repositories and translate technical information into clear documentation.
• Support training sessions, data literacy, and end-user adoption.
• Provide administrative and coordination support for team outputs and project activities.
• Maintain Aconex and other document control systems.
• Support automation with Python and SQL and assist with Power BI dashboards and visualisations.
• Support operational problem resolution and stay informed about relevant tools and practices.

Required skills and experience

• At least six years of related experience in document or records management, SDLC analysis, business process development, or workflow modelling.
• At least two years of experience in a multi-skilled team environment collaborating on data automation.
• Understanding of SharePoint Online architecture, site creation, permissions, and customisation.
• Experience integrating SharePoint Online with Teams, OneDrive, and Power Automate.
• Proficiency in scripting languages for administrative automation and custom solutions.
• Knowledge of Windows Server and IIS for SharePoint environments.
• Experience planning and executing SharePoint migrations and upgrades.
• Experience with structured and unstructured data and automated data processing.
• Strong written and verbal communication skills in English.
• Proficient use of enterprise management software such as Microsoft Project, Primavera, or Aconex.
• Strong organisational, planning, prioritisation, problem-solving, decision-making, and conflict-resolution skills.

Preferred qualification

• PMP or another relevant project management certification is preferred.

Workplace

• The source metadata identifies the workplace type as onsite in Riyadh.