Support Analyst
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Role Overview
We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members.
You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.
This role is based in Mclean, VA.
Employees hired for this position will work in the office Monday-Friday.
If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.
Full Job Posting
Range Support Team Mission Statement
We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements.
What you’ll do with us
Assist our members with questions on how to use the Range platform
First line of defense on technical issues they are experiencing
Figure out the member's problem quickly and effectively offer the right solution
Create and maintain a knowledge library of how Range works
Maintain success metrics and data as directed
Be an active part of a collaborative team and share best practices
Refine our customer-facing AI agent to scale support
Leverage AI tools to uplevel your daily output
What will set you apart
3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred
Strong problem-solving and written communication skills
BS or BA preferred
Experience using financial services technology
An interest in the tech industry and/or consumer fintech experience
Benefits
- Comprehensive health coverage: Medical, dental, and vision
- 401k plan
- Technology allowance
- PTO
- Top of Market Pay
- Paid parental leave
- Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.
About Range
AI-powered wealth management platform providing financial planning and advisory services to high-income U.S. households.
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