Support Analyst
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Key skills for this role
Role Overview
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe.
This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work.
Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team.
Join us in shaping the future of technology and engineering solutions on a global scale.
Key Skills for This Role
Full Job Posting
Duties and Responsibilities
- Troubleshoot IT systems and business applications, provide user guidance or training, generate reports, and accurately log faults.
- Work effectively within a 24x7 rotational-shift schedule.
- Respond to support requests received through telephone, email, live chat and other approved communication channels.
- Manage service requests and incidents from opening through closure while meeting defined service-level agreements.
- Follow established procedures for customer communication, call handling, email responses, and ticket documentation.
- Provide remote IT technical support to Oceaneering employees using approved remote-access tools.
- Identify, research, troubleshoot, and communicate technical issues, driving them toward timely resolution.
Supervisory Responsibilities
- This position has/does not have direct supervisory responsibilities.
Required
Bachelor’s degree, preferably in Computer Science, or an equivalent combination of education and relevant experience.
One to three years of IT support, including support for Windows 11.
Working knowledge of Windows 11, Active Directory, Microsoft Office applications, and Microsoft 365.
Strong analytical, troubleshooting, problem-solving, and decision-making skills.
Excellent written and verbal communication skills in English.
Strong teamwork and interpersonal skills.
Preferred
Microsoft, Cisco, and/or ITIL certification.
About Company
Overview
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
About Oceaneering
Global provider of engineered products and services.
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