Supply Chain Specialist
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Key skills for this role
About the Role
Pareto People seeks a Customer Service Specialist for their Supply Chain team in Dubai. The role involves managing the order-to-cash process, building customer relationships, and ensuring compliant export transactions.
Key Skills for This Role
Responsibilities
- Own the full order process: receipt, control, entry, delivery, invoicing, and customer data
- Use EDI for electronic order handling
- Proactively solve issues and inform stakeholders on status and risks
- Use tools and data to optimize export transactions
- Ensure timely invoicing and compliance with J SOX and sales targets
- Build strong relationships with customers and sales teams
- Register and manage complaints until closure
- Handle returns and recalls
- Ensure proper archiving of orders and maintain accurate contracts and price lists
Requirements
- Experience in a similar role responsible for the entire order to shipment and invoicing process
- Customer service minded with administrative acumen
- Broad knowledge of MS Office and SAP functionalities
- Fluent in French and English, both writing and speaking
Full Job Posting
Job Summary
- Join as a Customer Service Specialist, linking customers, Sales Teams, and Supply Chain Organization.
- Based in Dubai office, delivering excellent customer experience to clients in Middle East and North Africa.
- Main responsibility is to create excellent relationship with customers/distributors by ensuring efficient order processing flow.
Job Responsibilities
- Own the order to cash process flow.
- Own full order process: receipt, control, entry, delivery, invoicing, and customer data.
- Good knowledge of EDI for electronic order handling.
- Proactively solve issues and inform stakeholders on status and risks.
- Use tools and relevant data to optimize export transactions.
- Ensure timely invoicing and compliance with J SOX and sales targets.
- Keep organization updated on country/distributor changes.
- Collaborate with stakeholders to ensure compliant export transactions.
- Identify and mitigate shipment risks.
- Propose process improvements for efficiency.
- Review tenders and advise on shipment and delivery terms.
- Build strong relationships with customers and sales teams.
Profile Description
- Experience in a similar role responsible for entire process from order to shipment and invoicing is mandatory.
- Customer service minded with right administrative acumen.
- Communicates effectively, listens attentively, provides timely information.
- Careful and mindful that everything connects to patients.
- Broad knowledge of MS Office and SAP functionalities.
- Fluent in French and English, both writing and speaking.
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