Supply Chain Manager - Customer Services (Fixed Term Contract - Remote / Home Based)

- Leads cross-functional Teams to deliver solution to complex problems including but not

limited to:

- product launch,

- new system introduction,

- global expansion,

- continuous improvement and other new initiatives

- Provide Business and Project support as required within global SC Team.

- Work closely with supply chain team members to initiate supply chain improvements, develop

collective accountability and secure processes optimization and efficiency.

- Request and check the required documentation needed to dispatch the product.

- Processing orders and coordinate the actions between warehouse, freight forwarder, customs

representatives, and customers to make sure that the orders are dispatched in the

appropriate temperature conditions and in due time.

- Prepare certificates and paperwork to accompany orders.

- Verify the price and ensure consistency between the orders and the trade

agreements/contracts.

- Handle letter of credit and prepare the documents in order to minimize every potential

discrepancy.

- Make sure that every shipment is compliant with our internal policies or any pharmaceutical

local requirements.

- Ensure the product traceability and stock accuracy in Jazz ERP system.

- Work closely with managers, supply chain team and warehouse to avoid or minimize any

potential shortages.

- Act with urgency to resolve logistical problems on a timely basis.

- Respond to customer enquiries in a timely and effective way.

- Manage in due time deviations, complaints or non-conformity files.

- Keep CS procedures updated.

- Optimize shipments when possible to reduce transport costs.

- Work in collaboration with the other CS associates and provide a help or back-up if/when

necessary for the different countries including but not limited to IPM, France, UK or any

country for which he had received an adequate training.

- Act as first port of call for all incoming customer calls.

- Develop and strengthen relationships with customers/buyers, gain a good understanding of

the customer environment & needs.

- Develop strong relationships with Jazz Pharma sales teams to work together and proactively

interact with customers to support their needs and ensure that sales opportunities are

optimized.

- Aim to resolve any potential customer issues in as quick and efficient way as possible,

drawing in help from other colleagues as needed.

- Reinforce and maintain the image of the company as an ethical pharmaceutical company.

- Liaise with hospitals and or Govt. departments to ensure participation in all contracts and

tenders for our products, coordinate completion of tenders and contracts.

- Coordinate with the others Jazz Pharma’s departments (Supply Chain, Finance, QA etc… )

and Sales force teams to ensure a high standard of customers’ satisfaction while driving

continuous amelioration projects

- Provide Sales reports/feed-backs when required.

- Input to Sales & Marketing efforts to highlight & identify any potential customer and business

opportunities.

- Assist Business Managers and Sales Teams with ad-hoc sales information and analyses.

- Support CS Associates for other countries.

- Provide support and assistance to the sales, marketing and medical operations as required.

- Maintain the stock and supply situation and proactively manage any supply issues as and

when they arise.

- Maintain information on debtors and alerting finance for follow up.

- Compliance with company approval and compliance processes.

- May be required to travel to other countries from time to time.

License and Bachelor’s Degree or equivalent

Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits