Supply Chain Manager

• Provide day-to-day line management, support and direction to the Supply Chain Quality Manager and Supply Chain Coordinator.
• Ensure both roles are clear on priorities, workload is balanced, and escalations are handled promptly and effectively.
• Coach and develop both team members, identifying training needs and supporting their ongoing development.
• Act as the first point of escalation for supplier or commercial issues that cannot be resolved at coordinator/lead level.

• Support the team with new pricing requests where additional commercial input, negotiation or sign-off is required.
• Review ad hoc and new site/service pricing for commercial soundness before it is finalised or issued to suppliers or clients.
• Work with the Head of Supply Chain on wider commercial strategy, tender pricing and supplier negotiations as required.

• Own and manage the weekly Supply Chain KPI suite, ensuring data is accurate, timely, and reflects true supplier and site performance.
• Analyse KPI trends, identify areas of underperformance or risk, and drive corrective action with suppliers and internal teams.
• Report KPI outcomes and supply chain interaction/performance to the Head of Supply Chain on a regular cadence.

• Maintain a strong working knowledge of client agreements, contracts and SLAs, and ensure supplier activity remains compliant with these at all times.
• Provide close oversight and attention to detail on compliance matters, proactively identifying gaps or risks before they become issues.
• Work with the Supply Chain Quality Manager to ensure supplier audits, contract renewals and tender submissions are tracked and delivered on time.
• Support the business in remaining audit-ready at all times across supplier documentation, contracts and compliance records.

• Take ownership of the roll-out process from the point pricing and contract terms are agreed by the Supply Chain Quality Manager, through to full mobilisation and live operation.
• Own the roll-out of new contracts, ensuring a smooth and structured transition from award through to live operation.
• Liaise closely with new and current suppliers to manage demobilisation and mobilisation phases, minimising disruption to service continuity.
• Update Sales and Customer Service teams on contract commencement and progress following mobilisation, ensuring internal teams are fully briefed and aligned.
• Arrange regular review conversations with new suppliers to confirm agreed service levels and KPIs are being met from the outset.

• Work closely with the Customer Service team and Purchase Ledger Manager to proactively resolve and minimise queries, invoice issues and service disruption.
• Act as a key liaison point between Supply Chain and other internal departments, ensuring smooth communication and issue resolution.
• Build strong working relationships with internal stakeholders to support a joined-up approach to supplier and client management.

• Proven background in supply chain and/or procurement, ideally in a role with direct supplier or commercial management responsibility.
• Experience managing or supervising a team, or clear readiness to step into a first-line management role.
• Knowledge or experience of the waste management sector is desirable but not essential.
• Experience working with KPIs, performance reporting and contract/SLA compliance.

• Excellent communication skills, with the confidence and clarity to deal with suppliers, senior stakeholders and cross-functional teams alike.
• Strong attention to detail, particularly around compliance, contracts and client agreements.
• Commercially minded, with sound judgement on pricing and negotiation.
• Highly organised, able to prioritise and manage a varied workload in a fast-paced environment.
• A collaborative, hands-on approach — comfortable supporting the team directly as well as managing at a strategic level.
• Proficient with data and reporting tools (e.g. Excel) to manage and interpret KPI information.

• Competitive salary
• 25 days' annual leave plus bank holidays.
• Company pension (5% employee / 3% employer).

• Free financial wellbeing support
• Cycle to Work Scheme.*
• Enhanced maternity and paternity pay.*
• The opportunity to work for a certified B Corp making a genuine social and environmental impact.

*Available after 12 months' service.

We are an equal opportunities employer and welcome applications from all suitable qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age .