Supplier Technical Manager (Protein)

BURGERS & FRIES AND INCREDIBLE CAREERS!

We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients.

And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986.

These days, we’re still just as much a family as we always have been.

We have tons of integrity, we’re enthusiastic. we’re competitive and we just get it done - whatever the challenge.

We are looking for a hands-on Technical & Quality Manager to lead technical standards and product quality across our supply chain, from suppliers through to restaurants across all JV territories.

This role has a strong protein focus, so experience in the meat industry is ideal.

You will be the go-to technical partner for protein, owning supplier quality performance, finished goods standards, food safety, compliance and continuous improvement.

You will spend time on-site with suppliers and in restaurants, building strong relationships and driving consistent execution to the standards our customers expect.

• Own and continuously improve our Supplier Quality Management system, including onboarding suppliers, managing specifications, approving labels and maintaining finished goods standards
• Act as the technical lead and subject matter expert for protein, ensuring standards, safety and quality are consistently met
• Support Procurement with the technical integrity of new supplier integration and supply base improvements
• Create and document clear procedures and ways of working with stakeholders across all territories
• Monitor supplier quality performance, reduce non-compliance and lead improvement projects that strengthen safety and quality outcomes
• Partner with Operations and restaurants to resolve product quality issues, including daily management of Product Issue Forms
• Set and maintain achievable quality standards with suppliers aligned to finished goods expectations and in-store execution
• Lead store calibrations and product testing, driving corrective action with suppliers where standards are not met
• Investigate and manage quality issues at distribution centres and supplier sites using root cause analysis and corrective actions