Supervisor

Position Objective

People Management

• Lead by example and treat team members and guests with respect.
• React immediately to issues requiring attention during the shift.
• Provide ongoing, specific direction and motivate team members to meet goals.
• Train, orient, and monitor new team members.
• Report positive or negative team member performance to the Store Manager.
• Assist with team coverage and work various positions during busy periods.

Hospitality Management

• Reinforce positive hospitality behaviors and keep the guest as the top priority.
• Respond to guests in a friendly manner while maintaining an appropriate sense of urgency.
• Resolve guest service complaints promptly and turn potentially negative situations into positive outcomes.

Operations Management

• Comply with and enforce Tim Hortons operating standards.
• Ensure products and packaging are correctly merchandised and stocked.
• Maintain shift cash procedures and operational efficiency through the work schedule.
• Supervise completion of primary and secondary duties.
• Enforce cash, meal and break, and food safety policies.
• Keep current on product launches, promotions, and discount schemes.
• Assist the Store Manager in driving sales and transactions.
• Complete shift documentation, including waste records, manager walk-throughs, and store checklists.
• Escalate issues and problems to the immediate superior.

Health and Safety

• Follow safe work practices and procedures and use required personal protective equipment.
• Report injuries, illnesses, accidents, unsafe conditions, security incidents, and policy violations.
• Ensure health and safety policies, documentation, and incident reporting are followed during the shift.

Cashiering

• Supervise store technical equipment and ensure it is operational.
• Count cash tills at the beginning of shifts and verify adequate change.
• Process cash, credit card, voucher, and automatic-debit payments when required.
• Issue receipts, refunds, and change correctly.
• Maintain clean and orderly checkout areas.

Requirements

• Ability to follow and enforce store operating standards, policies, and procedures during shifts.
• Ability to follow food safety, health, and safety practices and complete required incident documentation.
• Ability to supervise, direct, train, and monitor team members during store operations.
• Ability to perform cash till counts and process cash, card, voucher, and automatic-debit payments accurately.
• Ability to maintain clean and orderly checkout and store areas.