Supervisor-Reservations
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Key skills for this role
Role Overview
Oversee the accuracy of room blocks, reservations, and group market codes.
Support reservations operations, guest service, revenue maximization, billing setup, and issue resolution.
Key Skills for This Role
Full Job Posting
Position Summary
Oversee the accuracy of room blocks, reservations, and group market codes.
Support reservations operations, guest service, revenue maximization, billing setup, and issue resolution.
Responsibilities
- Review and implement reservations procedures.
- Process reservation requests, changes, and cancellations by phone, fax, or mail.
- Identify guest needs, determine room types, and verify availability and rates.
- Explain guarantee, special rate, and cancellation policies.
- Document special requests and answer questions about facilities and accommodations.
- Use sales techniques to maximize revenue and maintain data in the reservation system.
- Troubleshoot, resolve, document, or escalate guest issues.
- Assist with employee training, scheduling, counseling, motivation, and coaching.
- Follow company policies, protect confidential information and assets, and meet quality standards.
- Welcome guests, address service needs, communicate professionally, and perform reasonable duties as requested.
Preferred Qualifications
- High school diploma or G.E.D. equivalent is preferred.
- At least 2 years of related work experience is preferred.
- At least 1 year of supervisory experience is preferred.
- No license or certification is specified.
Schedule
- The position is full time.
Workplace
- The role is located at the hotel on Ras Abu Abboud Street in Doha, Qatar.
- The source states that the position is not remote.
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