{bc}
Apply
linkedin

Supervisor-Reservations

The Ritz-Carlton Hotel Company, L.L.C.
Doha, QAT
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Reservations managementRoom block and group market code managementReservation systemsGuest serviceRevenue maximizationBilling account setup
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Reservations managementRoom block and group market code managementReservation systems
Smart Apply

Full Job Posting

Additional Information

Job number: 26113124.

Job category: Reservations.

Position type: Non-Management.

Location and Schedule

  • The position is located on Ras Abu Abboud Street in Doha, Qatar.
  • The schedule is full time.
  • The role is not remote.

Position Summary

Oversee the accuracy of room blocks, reservations, and group market codes.

Communicate company values and culture to new employees and review and implement new Reservations procedures.

Process reservation requests, changes, and cancellations and address guest reservation needs and concerns.

Reservations and Guest Service

  • Determine appropriate room types, verify room and rate availability, and explain guarantee, special rate, and cancellation policies.
  • Accommodate and document special requests, answer questions about property facilities and accommodations, and respond to rooming-request challenges.
  • Follow sales techniques to maximize revenue, enter and access data in the reservation system, and set up billing accounts according to Accounting policies.
  • Troubleshoot, resolve, document, and escalate guest issues and concerns when appropriate.

Team and Standards

  • Assist management with training, scheduling, counseling, motivating, and coaching employees.
  • Serve as a role model and first point of contact for the Guarantee of Fair Treatment and Open Door Policy process.
  • Follow company policies and procedures, maintain professional appearance and confidentiality, protect company assets, and comply with quality assurance standards.
  • Welcome and acknowledge guests, anticipate service needs, communicate professionally, prepare accurate written documents, and maintain positive working relationships.
  • Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable duties as requested by supervisors.

Preferred Qualifications

  • A high school diploma or G.E.D. equivalent is preferred.
  • At least 2 years of related work experience is preferred.
  • At least 1 year of supervisory experience is preferred.
  • No license or certification is specified.

About Ritz-Carlton

Ritz-Carlton describes its luxury hospitality culture as focused on exceptional guest experiences, service standards, creativity, compassion, and employee development.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at The Ritz-Carlton Hotel Company, L.L.C.

Demi Chef de Partie / Saudi

Jeddah, KSA

Discovered TodayFull-time

F&B Service Expert

Doha, QAT

Discovered TodayFull-time

Demi Chef de Partie

Jeddah, KSA

Discovered TodayFull-time

Chef de Partie - Latin American Restaurant

Dubai, UAE

Discovered TodayFull-time

Chef de Partie / Saudi

Jeddah, KSA

Discovered TodayFull-time

F&B Service Expert

Doha, QAT

Discovered TodayFull-time

Chef de Partie

Jeddah, KSA

Discovered TodayFull-time

Commis I - Pastry Shop

Dubai, UAE

Discovered TodayFull-time