Supervisor-Reservations
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Key skills for this role
Role Overview
Oversee the accuracy of room blocks, reservations, and group market codes.
Communicate company values and culture to new employees.
Review and implement new reservations procedures.
Key Skills for This Role
Full Job Posting
Position Summary
Oversee the accuracy of room blocks, reservations, and group market codes.
Communicate company values and culture to new employees.
Review and implement new reservations procedures.
Reservations and Guest Service
- Process reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine the appropriate room type, availability, and rate.
- Explain guarantee, special-rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities, services, and room accommodations.
- Use sales techniques to maximize revenue.
- Enter and access data in the reservation system.
- Troubleshoot, resolve, document, or escalate guest reservation issues and concerns.
Supervisory and Operational Duties
- Set up proper billing accounts according to accounting policies.
- Assist management with training, scheduling, counseling, motivating, and coaching employees.
- Serve as a role model and first point of contact for the fair-treatment and open-door policy process.
- Follow company policies, maintain professional appearance, protect confidential information, and safeguard company assets.
- Welcome guests, anticipate service needs, communicate professionally, and maintain positive working relationships.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in different formats.
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
- Perform other reasonable duties requested by supervisors.
Preferred Qualifications
- High school diploma or GED equivalent preferred.
- At least two years of related work experience preferred.
- At least one year of supervisory experience preferred.
- No license or certification is required.
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