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Supervisor-Reservations

The Ritz-Carlton Hotel Company, L.L.C.
Doha, QAT
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Hotel reservationsReservation systemsRoom block and market code managementGuest servicesReservation sales techniquesBilling account setup
Free

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Hotel reservationsReservation systemsRoom block and market code management
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Position Summary

The reservations supervisor oversees reservation accuracy, guest requests, room availability, billing setup, and reservation-related issues.

The role supports employee training, scheduling, counseling, motivation, and coaching while assisting with guest service operations.

Reservations Operations

  • Oversee room blocks, reservations, and group market codes.
  • Review and implement reservations procedures.
  • Process reservation requests, changes, and cancellations.
  • Determine room types, verify availability and rates, and document special requests.
  • Explain guarantee, special rate, and cancellation policies.
  • Answer questions about hotel facilities, services, and accommodations.
  • Use sales techniques to maximize revenue and maintain reservation system data.
  • Set up billing accounts according to accounting policies.
  • Troubleshoot, resolve, document, and escalate guest issues.

Employee and Guest Service

  • Communicate company values and culture to new employees.
  • Assist management with training, scheduling, counseling, motivation, and coaching.
  • Welcome guests, anticipate service needs, and address concerns according to company standards.
  • Communicate professionally, prepare accurate documents, answer telephones, and maintain positive working relationships.
  • Follow quality assurance expectations and company policies while protecting confidential information and company assets.

Preferred Qualifications

  • A high school diploma or G.E.D. equivalent is preferred.
  • At least 2 years of related work experience is preferred.
  • At least 1 year of supervisory experience is preferred.
  • No license or certification is listed.

Schedule and Position Type

  • The schedule is full time.
  • The position is classified as non-management.

Workplace

  • The role is located at the Ritz-Carlton property on Ras Abu Abboud Street in Doha, Qatar.
  • The position is not remote and involves in-person hotel and guest service duties.

About the Employer

The employer describes a luxury hospitality culture focused on guest care, service standards, and professional development.

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