Supervisor-Reservations

Position summary

Reservations and guest service

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest needs, determine appropriate room types, and verify availability and rates.
• Explain guarantee, special-rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities, services, and room accommodations.
• Use sales techniques to maximize revenue.
• Input and access data in the reservation system.
• Set up billing accounts according to accounting policies.
• Resolve and document guest issues, escalating them to the appropriate individual when needed.

Team support and standards

• Assist management with employee training, scheduling, counseling, motivation, and coaching.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment and Open Door Policy process.
• Follow company policies, protect confidential information, and protect company assets.
• Welcome guests, anticipate service needs, and provide professional and appreciative service.
• Maintain clear communication, accurate written documents, and appropriate telephone etiquette.
• Develop positive working relationships and comply with quality assurance expectations.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Preferred qualifications

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• No license or certification is specified.

Schedule and position type

• The schedule is full time.
• The position type is non-management according to the source description.

Workplace

• The role is not located remotely and is associated with the Doha, Qatar property location.

Employer and brand context