Supervisor-Reservations

Position Summary

Reservation Operations

• Review and implement new reservations procedures.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Verify room availability and rates, and determine appropriate room types.
• Document special requests and respond to rooming challenges.
• Input and access data in the reservation system.
• Set up proper billing accounts according to accounting policies.

Guest Service and Revenue

• Explain guarantee, special rate, and cancellation policies to callers.
• Answer questions about property facilities, services, and room accommodations.
• Follow sales techniques to maximize revenue.
• Troubleshoot, resolve, document, or escalate guest issues and concerns.

Supervision and Standards

• Assist management with training, scheduling, counseling, motivation, and coaching of employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment and Open Door Policy process.
• Follow company policies, protect confidential information and company assets, and maintain professional presentation.
• Welcome guests, anticipate service needs, communicate professionally, maintain working relationships, and meet quality standards.
• Read and visually verify information in various formats and move objects weighing up to 10 pounds without assistance.

Preferred Qualifications

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• No license or certification is specified.

Schedule and Workplace

• The schedule is full time.
• The role is not located remotely.
• The position is based at the Marriott property on Ras Abu Abboud Street in Doha, Qatar.