Supervisor - Product Support Field I

Position Summary

Position Duties/Responsibilities

• Supervises, directs, motivates and leads technicians.
• Oversee day-to-day field service operations, ensuring work exceptions are understood and achieved while maintaining safe, efficient, and profitable results.
• Dispatch and schedule field technicians, shifting resources quickly for emergency calls or priority jobs.
• Coordinate daily field functions, emphasizing the expected time and cost goal for all assigned jobs. Estimates and quotes jobs, manages work in process and oversees all work order functions.
• Review injury and near-miss reports, lead brief safety talks, and reinforce company safety rules.
• Open work orders in the service system, verify labor and parts entries, and address basic invoicing questions.
• Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of hourly employee.
• Answer phones, route customer inquiries, and provide status updates on repairs.
• Coordinate parts pulls, check tools in and out, and approve technician timecards for payroll.