Supervisor

Key Responsibilities:

• The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.
• Conduct regular audits of customer service calls, emails, chats, and other interactions.
• Assess compliance with service protocols, scripts, and regulatory requirements.
• Evaluate customer satisfaction, communication quality, and problem-resolution effectiveness.
• Document findings and prepare detailed audit reports for management.
• Identify trends, recurring issues, and areas for improvement.
• Collaborate with supervisors and trainers to develop corrective action plans.
• Provide feedback and coaching recommendations to enhance team performance.
• To mentor users on customer issues with professionalism and efficiency.
• Collaborate with other departments (sales, operations, IT) to improve customer experience.
• Prepare audit dashboard and share with senior leadership
• Ensure compliance with company policies and industry regulations.

Required Skills:

• Excellent verbal communication skills with neutral accent and active listening
• Attention to detail and accuracy in evaluations.
• Ability to provide constructive feedback diplomatically.
• Knowledge of compliance and regulatory requirements in customer service.
• Problem-solving and process improvement mindset.
• Ability to work independently and make decisions under pressure.
• Flexibility to work in night shifts/US time zones.
• Team player with the ability to mentor and support junior staff.
• Ability to work 5 days a week in Hyderabad office

Qualifications

• BA, B.Com, B.Sc, Healthcare Management, or equivalent.
• Experience in customer service, quality assurance, or auditing (2+ years)
• Experience at Supervisor level 0-1+ year
• Strong analytical and reporting skills.
• Excellent communication and observation abilities.
• Familiarity with CRM systems, call monitoring tools, and auditing techniques.
• ABOUT ENOVIS
• Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate
• measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.
• “Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale. We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values and behaviors:

We offer a comprehensive benefits package which includes:

• Medical, Life, and Accidental Insurance
• Leaves and Holidays
• Transportation Allowance/ Pick and Drop Facility
• Nightshift Allowances and Other Benefits

ABOUT ENOVIS

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