Supervisor-Housekeeping

Role Overview

Housekeeping Operations

• Inspect guest rooms, public areas, and the pool after housekeeping service to verify quality standards.
• Prepare reports on occupied rooms, verify room status, identify rooms that are not ready, and prioritize room cleaning.
• Update the status of departure rooms and document and resolve room-readiness issues with the front desk.
• Prepare, distribute, and communicate changes to assignment sheets and schedules.
• Report unresolved issues to the next shift and perform required administrative tasks.

Team Support and Coordination

• Coordinate housekeeping efforts with engineering, front desk, and laundry departments.
• Assist management with hiring, training, scheduling, evaluation, coaching, discipline, motivation, and employee support.
• Listen and respond appropriately to concerns raised by guests and employees.

Recommended Qualifications

• High school diploma or equivalent.
• At least one year of related work experience.
• At least one year of supervisory experience.
• No license or certification is listed.

Operational and Physical Requirements

• Use computers and point-of-sale systems to enter and retrieve work-related information.
• Read and visually verify information in various formats and inspect tools, equipment, and machines for defects.
• Move, lift, carry, and place objects weighing up to 55 pounds without assistance and heavier objects with assistance.
• Stand, kneel, sit, or walk for extended periods and move across stairs, ramps, uneven surfaces, and confined spaces.
• Use manual dexterity, gross motor skills, and eye-hand coordination throughout the work shift.

Safety and Work Standards

• Follow company safety policies and procedures, report maintenance issues, hazards, accidents, and injuries, and complete required safety training.
• Maintain a clean and professional uniform and appearance, protect confidential information and company property, and treat colleagues with dignity and respect.
• Meet quality-assurance expectations and support the team in achieving shared goals.

Schedule and Position

• The position is full time.
• The position type is non-management.

Workplace

• The role is based at the hotel on King Fahad Road, Riyadh, Saudi Arabia.
• The work requires physical presence in hotel rooms, public areas, and service areas.