Supervisor-Housekeeping
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Key skills for this role
About the Role
Delta Hotels and Resorts is hiring a Housekeeping Supervisor to inspect guest rooms, manage housekeeping activities, and assist with hiring and training. Requires at least 1 year of supervisory experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards
- Run sold room reports, verify room status, and prioritize room cleaning
- Assist management in hiring, training, scheduling, evaluating, and coaching employees
- Act as liaison between Housekeeping, Engineering, Front Office, and Laundry
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to lift and carry objects up to 55 pounds without assistance and in excess of 55 pounds with assistance
Full Job Posting
Position Summary
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Key Responsibilities
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate issues to next shift; complete required paperwork.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Speak with others using clear and professional language; develop and maintain positive working relationships.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
Physical Requirements
- Move, lift, carry, and place objects weighing ≤55 lbs without assistance and >55 lbs with assistance.
- Push and pull a loaded housekeeping cart over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight.
- Enter and locate work related information using computers and/or point of sale systems.
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