Supervisor-Guest Service
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Key skills for this role
About the Role
Marriott International is seeking a Guest Service Supervisor to oversee front desk operations at W Hotels in Riyadh. The role involves processing check-ins, managing guest accounts, and supervising staff to ensure exceptional service.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, payment, and assigning rooms
- Set up accurate guest accounts and enter Marriott Rewards information
- Compile and review daily reports, logs, and contingency lists
- Assist management in training, evaluating, and coaching employees
- Handle guest requests and follow up to ensure satisfaction
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Process all guest check ins, verifying identity, payment, assigning room, and issuing key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
- Secure payment prior to issuing room key and verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests and contact appropriate staff if necessary.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts; count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
Supervisory Duties
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships and support team to reach common goals.
- Listen and respond appropriately to employee concerns.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
Additional Information
- Job Number: 26071727
- Job Category: Rooms & Guest Services Operations
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
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