Supervisor-Guest Service
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Key skills for this role
About the Role
Marriott International seeks a Guest Service Supervisor to manage guest check-ins, reservations, and billing while ensuring high service standards. The role requires at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Ensure rates match market codes, document exceptions
- Secure payment prior to issuing room key, verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests, contacting appropriate staff if necessary
- Follow up to ensure requests have been met
- Process all payment types, vouchers, paid outs, and charges
- Balance and drop receipts
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
Additional Information
- Job Number: 26071727
- Job Category: Rooms & Guest Services Operations
- Location: Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
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