Supervisor-Guest Relations
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Key skills for this role
About the Role
Marriott International is hiring a Supervisor-Guest Relations for JW Marriott in Abu Dhabi. The role involves responding to guest inquiries, making reservations, coordinating special services, and supervising tasks to ensure quality standards.
Key Skills for This Role
Responsibilities
- Respond to guest questions and follow up to ensure satisfaction
- Take and confirm reservations and cancellations
- Provide information on hotel amenities, services, and local attractions
- Arrange special services for guests (spa, transportation, etc.)
- Assign tasks and ensure completion on time and to quality standards
Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Additional Information
- Job Number: 26077050
- Job Category: Rooms & Guest Services Operations
- Location: Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
Responsibilities
- Respond to all guest questions and follow up to ensure satisfaction
- Take and confirm reservations and cancellations
- Provide information on hotel amenities, services, room features, and local activities
- Arrange special services (spa, transportation, religious services, childcare, etc.)
- Contact appropriate person or department to resolve guest requests
- Collaborate with management to develop and implement ideas and procedures
- Assign tasks and ensure completion on time and to quality standards
Recommended Qualifications
- Education: High school diploma or equivalent
- Related work experience: At least 1 year
- Supervisory experience: At least 1 year
- License or certification: None
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