Supervisor-Guest Relations
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Key skills for this role
About the Role
Marriott International is seeking a Guest Relations Supervisor to respond to guest inquiries, manage reservations, and ensure guest satisfaction. The role requires at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Respond to guest questions and follow up to ensure satisfaction
- Take and confirm reservations and cancellations
- Supply guests with information about property amenities and local attractions
- Arrange special services such as spa, transportation, or babysitting
- Collaborate with management to improve department performance
- Assign and ensure work tasks are completed on time and meet quality standards
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Respond to guest questions and follow up to ensure satisfaction.
- Take and confirm reservations and cancellations.
- Supply guests with information about property amenities and local attractions.
- Arrange special services such as spa, transportation, or babysitting.
- Collaborate with management to improve department performance.
- Assign and ensure work tasks are completed on time and meet quality standards.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
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