oracle
Supervisor - GL
The Citco Group Limited
Pune, IND
Full-time
Mid · 4+ years experience
Hybrid
Discovered 2 weeks ago
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About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration (AuA), we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line
We’re a family-owned business, not a faceless corporation. This personal approach informs every aspect of our customer service, where we develop long-lasting relationships with our clients. But we don’t stop there: we also build these same bonds among our own teams, too. Here, we’ve created a community where colleagues support one another and different departments help others succeed. And here, we’ve cultivated a culture where employees care about our company values and live them in their work. At Citco, this people-centric philosophy is the core of who we are—and it shines through in everything we do, every day.
Your Role
- Encompass all facets of the calculation of net asset values on a variety of complex hedge funds. Managing a group of clients with your EVP, your responsibilities will include;
- Oversee client service delivery and monitor service provision to agree standards for key clients.
- Formulate and implement key client service program.
- Liaise internally with key operational areas to ensure awareness by all of key client requirements
- Visit clients on periodic basis to evaluate service quality and identify client priorities
- Assist in the resolution of complex client issues.
- Escalation and Complaints Management within the team and within the department.
- Manage, train, and assist assigned Senior Account Managers in the successful running of their teams.
- Participation in the review of department procedures and policies and supervision of Senior Account Managers to ensure adherence to these procedures.
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