Supervisor-Front Office
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Key skills for this role
About the Role
Marriott International seeks a Front Office Supervisor to oversee guest check-ins, manage reservations, and ensure exceptional guest service. The role requires at least 1 year of related experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, payment, and assigning rooms
- Set up accurate guest accounts and enter Marriott Rewards information
- Compile and review daily reports, logs, and contingency lists
- Assist management in training, evaluating, and coaching employees
- Handle payment processing, vouchers, and cashier closing reports
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Process all guest check ins, verifying identity, payment, assigning room, and issuing key.
- Set up accurate accounts, enter Marriott Rewards information, ensure rates match market codes.
- Compile and review daily reports/logs/contingency lists, complete cashier and closing reports.
Responsibilities
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Develop/maintain positive working relationships, support team to reach common goals.
- Follow company policies, report accidents, complete safety training, maintain confidentiality.
- Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities.
- Speak clearly, prepare documents, answer telephones, ensure quality standards.
- Enter and locate information using computers/POS systems, stand/sit/walk for extended periods.
- Move, lift, carry, push, pull objects weighing up to 10 pounds.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
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