Supervisor-Front Office
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Key skills for this role
Role Overview
The Ritz-Carlton Hotel Company is seeking a Front Office Supervisor to manage guest check-ins, handle payments, and ensure guest satisfaction.
The role involves processing guest check-ins, verifying guest identity, form of payment, assigning rooms, and issuing room keys.
The supervisor will also handle payments, compile daily reports, and ensure guest requests are met.
Key Skills for This Role
Full Job Posting
Job Overview
The Ritz-Carlton Hotel Company is seeking a Front Office Supervisor to manage guest check-ins, handle payments, and ensure guest satisfaction.
The role involves processing guest check-ins, verifying guest identity, form of payment, assigning rooms, and issuing room keys.
The supervisor will also handle payments, compile daily reports, and ensure guest requests are met.
Responsibilities
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts, count and secure bank at beginning and end of shift.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
Benefits
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- The Ritz-Carlton creates exceptional experiences that accompany guests long after their stay.
- The role offers the chance to have pride in your work and the people you work with.
About The Ritz-Carlton
The Ritz-Carlton is part of the Marriott International portfolio of brands.
The Ritz-Carlton is known for its luxury hospitality and exceptional service.
The Ritz-Carlton offers a chance to be part of an incredible global team and become the best version of yourself.
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